For restaurant owners and general managers, the process of creating a restaurant employee developmental plan is very similar to writing quarterly goals – only there are no predetermined categories. The action steps should have many of the same characteristics as the steps in achieving goals. They should be SMART – specific, measurable, achievable, relevant, and time bound. […]
Did you know that an empty seat can cost you between $.45 – $1.50 for every minute it remains open? Incorporating a restaurant optimization program allows a restaurant to create a system that will streamline service operations with measurable financial results. Over 75% of service issues are caused by an inefficiently run front desk. Double-seating
How to Maximize Restaurant Seating Read More »
We all know the importance of the first impression and how we’re impacted by someone’s appearance, demeanor and general interaction with us. Crowd review sites like Yelp and TripAdvisor have built companies that allow folks to vent their praises and critiques of service providers. Much of the commentary on these sites is about first impressions.
6 Things Your Host is doing to Turn Away Customers Read More »
