For some reason many in our midst seem to have uncanny insight into the legendary failure rates for restaurants, regardless of whether they have actually worked in or owned a restaurant. Ask almost anyone on the street what they think about a restaurant as a viable business and the lore comes spilling out: “Opening a […]
Top 10 Restaurant Killers Read More »
Up until now, I’ve shied away from an important topic that each restaurant owner (I don’t care how big or small) needs to take seriously – the Employee Handbook . The info I’m giving you may mean the difference between keeping your restaurant open and successful or closing the doors forever because of one small
The Employee Handbook (it’s more than a coaster) Read More »
There are plenty of things that cause restaurants to struggle including poor location, the wrong food for the wrong area, bad lighting, uncomfortable seats, smelly beer-soaked floors, difficult parking, or even embezzlement…. to name a few. Our list below, however, focuses on things that are not so obvious that we know to be critical to
Top Ten Mistakes Made By Restaurants Read More »
This is the kind of stuff that puts most people to sleep but can save a restaurant from certain doom. Go get some coffee cuz this is important (if you own a restaurant or are thinking about owning one). Restaurant back offices are often like giant junk drawers, with the bare minimum functionality needed to
Restaurant Accounting Read More »
As far as a restaurant’s profitability goes, the lowest of the low hanging fruit is often found in a poorly planned tip tracking program. Owners and operators leave money on the table when they don’t accurately plan the incomes of their support staff and schedule employees to deliver results. They also get into lots of
How to Best Manage Restaurant Tip Share Read More »
Truly the best service involves giving your servers what they want: power. I believe folks are motivated by a combination of three things: Affiliation: approval from others… “please like me.” Achievement: simply a job well done. Power: including money, authority over others, and being envied. Let’s face it, servers in America view themselves as fallen
What’s the Best Table Service Model? [Hint: Give Power to the Servers] Read More »
Folks often ask us to help them with “training”..but what does that mean?. Teaching someone how to do something they didn’t know how to before? Correcting a bad behavior? Conditioning the mind to do something instinctively, without hesitating or thinking? Helping someone improve an existing skill? Instinctively, most restaurateurs know “training” is important but they
Restaurant Training Read More »
I recently had the opportunity to sit in on a planning meeting at a major corporation. They were rolling out a new training program and were already encountering big problems with the system. The team leader outlined the issues, asked for suggestions, received very few and the meeting ended with no resolutions. Later in the
A Strong Team Is One That Trusts Its Leader Read More »
