Leadership

Coronavirus / COVID-19 – Advice for Restaurant Owners

“Official” direction regarding how restaurants should – or are allowed – to handle COVID-19, changes by the hour. Takeout only, limited hours, limited dining-in configurations, disposables only, close for business, limited menus, shift to delivery model, make hand sanitizer instead, etc. – it’s tough to get any momentum when the message changes…and we know everyone […]

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bartender serving camera a cocktail

6 Out of the Box Qualities that Make Great Restaurant Employees

If you go to the internet looking for what makes a good employee, every site will tell you basically the same thing. You should hire people who are committed, confident, reliable, positive, hardworking, team oriented and proactive. And it makes sense, who wouldn’t want those people in their business? However, I think we all agree that restaurants are a

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Restaurant Marketing – Tout Your Value Not Your Brand

For restaurants, online brand presence is everything…and so is the food and the service and the cleanliness and the decor and the vibe and let’s not forget about the location. People are eating meals away from home more today than ever before. However as more restaurants open each year, competition for those dollars is fierce.

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The Seven Golden Rules of Restaurant Management

Rules for being a successful restaurant manager, now there’s a big topic.  Most people would probably list things like, control your costs, complete your daily checklists immediately, and balance the money at the end of the night.  Those are all tasks.  I believe being a successful restaurant manager is often more about how you are

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What Hiring Companies and Job Candidates Told Us in 2018

What Companies Told Us in 2018 With a unique involvement in the hiring process, we are in a perfect position to hear companies tell us their hierarchy of “must have” attributes and “preferred” attributes for various positions. Here are the “must haves” that consistently appeared in 2018 from various companies for searches that we worked

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How to Properly Staff Your Restaurant for the Holidays

Let me begin by saying that staffing for the holidays is a year-round process.  Granting requested days off throughout the year and keeping your staff balanced between full and part time employees sets you up for a more flexible staff during the holidays. However, there are some additional things you can do to make sure

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5 Key Ways to Grow Your Restaurant Business

We live in a world addicted to quick fixes with little emphasis on long range planning. Restaurateurs easily fall victim to people walking through the door with the next great program that will drive sales.  Whether discount coupons or home delivery services, all of these fixes cost you money and reduce your profits.  They also train

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Becoming a Food Entrepreneur & Restaurateur: What You Should Know Before Taking the Leap

I’m 52 and have spent my entire career (save for a stint in the US Army for training to be a Reservist) in hospitality. My first job was as a dishwasher, and I have spent time in almost every restaurant position. Cook, server, bartender, runner, busser, chef, manager, general manager, area manager, vice president, owner.

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