There are a lot of restaurant consulting companies out there and they come in all shapes and sizes. Some are good, some are not so good. Some solve your problems; some leave you with more problems. In the search for the consulting company that is right for you, look first at the company culture to […]
It’s Our Company Culture That Makes Us the Right Choice Read More »
“The restaurant kept running out of food.” “The manager gave us free mimosas for seating us 45 minutes after our reservation, but they never made it to our table.” “It took 25 minutes for a server to greet our table.” “Apparently water and iced tea refills are forbidden on Mother’s Day.” These are all lines
Mother’s Day: The One Day Restaurateurs Cannot Afford to Mess Up Read More »
When creating a restaurant concept, the stage I look most forward to is design. We’re not designers but instead we get to work with different designers across the country – usually chosen by the client. Each designer has their own collection of superpowers, non-negotiables, and pet peeves. During design phases (kitchen, architecture, and design) our
Restaurant Lighting – 13 Philosophies Read More »
A few weeks ago, the temperature spiked from the regular 40 degrees at noon to a beautiful sunny 72, and it was SUNDAY. Without hesitation my brain screamed find a patio!!! I should have known better. Few restaurants are prepared for that first warm Sunday. The tables were dirty, the plants were dead, the food
Avoiding Patio Nightmares Read More »
When you think of ambience in a restaurant, or anywhere for that matter, you often consider things like music, lighting, temperature, smells, materials, and acoustics. Those are certainly components of great ambience (which, by the way, I learned can be spelled ambience or ambiance). But in our series discussing a restaurants “LAMA” (lights, atmosphere, music,
6 Pillars of Restaurant Ambience Management Read More »
“Check Your LAMA!” was something a colleague drilled into my head many years ago. He had worked for Maggiano’s, and it was/is a reference to the four pillars of guest comfort. It’s an acronym for Lights, Atmosphere, Music, and Ambience. I’ve always found it very easy for restaurant employees to become desensitized to these things
Getting Guest Comfort Right Read More »
The tea leaves have settled and it’s time to read them: The Pandemic has provided a Petri dish in which to test third party delivery services like Grubhub, DoorDash, and Post Mates… and the verdict is in. According to Fortune Magazine, most (71%) of consumers prefer to order and pickup their takeout food from the
Where to Invest Your Money in Restaurants – Post-COVID Read More »
So far, 2022 feels like quicksand. Stocks are frowning, my crypto wallets are shrinking into a pile of worthless electronic blips, mask mandates are back, restaurants are asking for government assistance, and Russia seems poised to invade Ukraine. Last year at this time we felt like we were blasting out of the Death Star after
Optimism is Worth the Effort Read More »
The two sides of our consulting business: launching new concepts and fixing/improving existing concepts. These have given us a unique perspective on what makes restaurants successful …or not. It’s widely known, or at least surmised, that the restaurant business is risky…too risky for most. What makes them so? Is it cost of goods? Not really.
Why Restaurants Should Outsource Management Read More »
Everyone knew that the pandemic would change people; the way they shop, eat, and live their lives, but we didn’t know how. Finally, all the opinion surveys and all the data collection are starting to give us enough information to plot a path forward. The people have spoken and what they said is “We want
Happy New Year: 2022 Restaurant Trends Read More »
